Shipping policy

Effective date: May 2026  ·  United States only

How your order gets to you
Order placedProcessing starts
Packed & shipped1–2 business days
In transit4–6 business days
Delivered5–8 business days total
The 5–8 business day window covers the full journey from the moment you place your order to the moment it arrives at your door — including 1–2 business days for order processing before shipment. Business days are Monday through Friday, excluding federal holidays.
Shipping rates
Order subtotal Method Estimated delivery Cost
$0.00 – $19.98 Standard Shipping 5–8 business days $2.00
$19.99 and above Standard Shipping 5–8 business days Free

Shipping costs are calculated based on your order subtotal before taxes. The applicable rate will be displayed at checkout before payment is made.

Processing & delivery time
Order processing 1–2 business days
In transit 4–6 business days
Total estimated delivery 5–8 business days

Orders placed after business hours or on weekends and holidays will begin processing on the next available business day.

Order tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your delivery in real time.

If you have not received a tracking email within 3 business days of placing your order, please check your spam folder first. If it is not there, contact us at support@dysime.com and we will assist you.

Shipping address accuracy

Please ensure your shipping address is complete and accurate at checkout. Dysime is not responsible for delays or non-delivery resulting from an incorrect or incomplete address provided by the customer.

If you need to update your address after placing an order, contact us immediately at support@dysime.com. Once an order has been dispatched, we are unable to redirect the shipment.

Damaged or incorrect items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 30 days at support@dysime.com with your order number and photos of the issue. We will work to resolve it as quickly as possible.

Common questions
What if my package shows as delivered but I have not received it?
We recommend first checking with neighbors or any safe drop locations at your address. If the package still cannot be located, please contact us and we will work with the carrier to investigate.
Do you ship to PO Boxes?
We recommend using a physical street address to ensure smooth delivery. Availability for PO Box delivery depends on the carrier assigned to your shipment.
Will my order be delayed during holidays?
Processing and delivery times may be extended during peak seasons or federal holidays. We will communicate any known delays via email if your order is affected.
Still have questions about your shipment? Contact us at support@dysime.com — we respond to all inquiries within 24 hours on business days.